Customer Service

Drew Decor Store are a family run business dedicated to sourcing and selecting the finest wallpapers and paints from the world's leading designers. Get in touch if you would like further information on our business or any of our wallpaper and paint.

Below you will find useful information about our business and our services and we will do all we can to keep this information up to date. If you have any questions or concerns that are not covered below then please contact us and we will endeavor to help.

Privacy Policy


At Drew Decor Store, we collect personal data for the purposes listed below - these include physical mailing addresses, phone numbers and email addresses from customers who purchase online, in store, or contact us.

We may use the information we collect to process online orders, to post out wallpaper samples and occasionally we may notify you of special offers and discounts but only when you have specifically requested to receive information from us. If you no longer wish to receive information from us, just let us know or click 'unsubscribe' and we'll make sure that you're removed from our database.

When you place an order with Drew Decor Store, our secure server software (SSL) encrypts all the information you've inputted before it is sent to us, including your name, address, phone number and credit/debit card information. All the customer data we collect is protected against unauthorised access and we do NOT store credit card information.

If there are ever changes to our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, and how we use it.

The effective date of this privacy policy is January 2nd 2019.




Terms & Conditions


Copyright: All design, text, graphics, and the selection, alteration and arrangement of these elements are the copyright of Drew Decor Store and/or its partners. Trademarks: All trademarks, product names, company names or logo cited herein are the property of Drew Decor Store, its authorised partners or the products' respective owners. We accept orders through our physical store or through our website. We reserve the right to cancel an order up until that point. The processing of a payment and acknowledgement of an order does not constitute a legally binding contract.

We do our upmost to provide the most reliable and speedy service possible, however we recommend that you allow enough time for your goods to arrive before committing to contractors or decorating services. Unfortunately we cannot be liable for third party costs should your goods be subject to delays.




Returns Policy


We hope that you are delighted with your order, but if you are not satisfied, let us know and we will try to do our best to help.

Please be aware that due to the terms & conditions set by the brands we sell, we are only able to accept a minimum return of 5 rolls and all must be from the same batch. If you are returning a minimum of 5 rolls from the same batch, then please note;

  • Returned items must be unopened & in their original packaging.
  • The customer is responsible for the postage cost of any returns.
  • Any damaged items will not be accepted or refunded.
  • Upon receipt of the returned products at Drew Decor Store they will be checked, and a refund issued (excluding original postage costs) back to your original payment method if the products are eligible for return. If the products are found not to be eligible for return, you will be notified.
  • A Returns Form (at the bottom of this page) must be included with any returns.




Faulty Goods


Please email us at sdrewdecor@gmail.com within 24hrs of receipt of delivery. When emailing please include a photograph of the damaged/faulty item. We will then be able to discuss a replacement, repair or a refund for you. Please do not return damaged or faulty goods without contacting us first. We are unable to refund any postage costs incurred if you return damaged items without contacting us.




Delivery Information


All our products are eligible for free standard delivery when you spend £150 or more. Orders under £150 will be charged £9. If the goods are not in stock, we will deliver them to you as soon as they return to stock.

Express Next day delivery is £10.00 regardless of the value of the order and you need to ensure you place your order before 11am that day.

Please contact us if you need your goods delivered before a certain date and we will be able to advise whether this is possible or not. Drew Decor Store offer wallpaper and paint from manufacturers all over the world and therefore we cannot accept responsibility for delivery delays that are outside of our control.




Sample Information


Drew Decor Store will send your sample as quickly as possible. Sample deliveries normally take around 10 days from the date of request, however there may be delays due to stocking issues that are outside of our control and we hold no responsibility for this. If you require a faster sample delivery then please contact us and we will endeavour to assist.

Where a sample is discontinued or unavailable, Drew Decor Store will contact you to discuss other options and offer assistance.

Drew Decor Store withhold the right to refuse a sample order at our discretion.




Cookies


You may have read about "cookies", tiny nuggets of information that are stored by your browser on your computer's hard drive. Please rest assured that our cookies do not contain any personally identifying information, but they enable us to improve the site so that it is easier to use. Most Web browsers automatically accept cookies, but if you prefer, you can change the preferences on your browser to prevent this.

Drew Decor Store does not require that your browser accept cookies to browse the product catalogue, however it is necessary that your browser accept cookies in order to purchase our products online. By using the Drew Decor Store website, you consent to the collection and use of this information.





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10am - 4pm

Closed

10am - 4pm

10am - 4pm

9.30am - 2pm

Closed

© 2020 Drew Decor Store.

Drew Decor Store logo and website proudly designed and created by Matt Lowe Design

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