Terms & Conditions
Comments & Questions
Your Use of this Website and Our Intellectual Property Rights
We have made this website available to you for your non-commercial use. We may modify, withdraw, or deny your access to this website at any time. This website and all the materials contained in it are protected by intellectual property rights, including copyright, and either belong to us or are licensed to us to use. Materials include, but are not limited to, the design, layout, look, appearance, graphics, documents, on the website, as well as other content such as articles, reports, presentations, stories, logos, trademarks (registered or unregistered) and other text. You may not copy, redistribute, republish, modify, or otherwise make the materials on this website available to anyone else without our consent in writing. You may print or download materials from this website for your non-commercial use or copy the content to other individuals for their personal information provided that: No materials are modified in any way. No graphics are used separately from accompanying text. Our copyright and trademark notices appear in all copies and you acknowledge this website as the source of the material and the person to whom you are providing these materials is made aware of these restrictions.
Our Liability to You
Copyrights & Trademarks
All design, text, graphics, and the selection, alteration and arrangement of these elements are the copyright of Drew Decor Store and/or its partners. All trademarks, product names, company names or logo cited herein are the property of Drew Decor Store, its authorised partners or the products' respective owners.
We accept orders through our physical store or through our website. We reserve the right to cancel an order up until that point. The processing of a payment and acknowledgement of an order does not constitute a legally binding contract. We do our upmost to provide the most reliable and speedy service possible, however we recommend that you allow enough time for your goods to arrive before committing to contractors or decorating services. Unfortunately, we cannot be liable for third party costs should your goods be subject to delays.
We hope that you are delighted with your order, but if you are not satisfied, let us know and we will try to do our best to help. Please be aware that due to the terms & conditions set by the brands we sell, we are only able to accept a minimum return of 5 rolls and all must be from the same batch. If you are returning a minimum of 5 rolls from the same batch, then please note;
Returned items must be unopened & in their original packaging.
The customer is responsible for the postage cost of any returns.
Any damaged items will not be accepted or refunded.
Upon receipt of the returned products at Drew Decor Store they will be checked, and a refund issued (excluding original postage costs) back to your original payment method if the products are eligible for return. If the products are found not to be eligible for return, you will be notified.
A Returns Form (at the bottom of this page) must be included with any returns.
Please email us at within 24hrs of receipt of delivery. When emailing please include a photograph of the damaged/faulty item. We will then be able to discuss a replacement, repair or a refund for you. Please do not return damaged or faulty goods without contacting us first. We are unable to refund any postage costs incurred if you return damaged items without contacting us.
All our products are eligible for free standard delivery when you spend £150 or more. Orders under £150 will be charged £9. If the goods are not in stock, we will deliver them to you as soon as they return to stock.
Express Next day delivery is £10.00 regardless of the value of the order and you need to ensure you place your order before 11am that day.
Please contact us if you need your goods delivered before a certain date and we will be able to advise whether this is possible or not. Drew Decor Store offer wallpaper and paint from manufacturers all over the world and therefore we cannot accept responsibility for delivery delays that are outside of our control.
Drew Decor Store will send your sample as quickly as possible. Sample deliveries normally take around 10 days from the date of request, however there may be delays due to stocking issues that are outside of our control and we hold no responsibility for this. If you require a faster sample delivery then please contact us and we will endeavour to assist. Where a sample is discontinued or unavailable, Drew Decor Store will contact you to discuss other options and offer assistance. Drew Decor Store withhold the right to refuse a sample order at our discretion.
Information on this Website
Whilst we always strive to ensure the information contained on the website is accurate and up to date, we cannot guarantee that inaccuracies will not occur. If this does happen, we will correct the information as soon as we are aware of it. To the extent permitted by applicable law, we disclaim all representations and warranties, express or implied, that content or information displayed in or on this website is accurate, complete, up-to-date and/or does not infringe the rights of any third party.
Governing Law and Jurisdiction
This Agreement is governed by English Law and the parties agree to submit to the exclusive jurisdiction of the English Courts in respect of any dispute (including non-contractual dispute) or difference arising under it.